Direct support
Use this when the issue needs a manual trace or account-specific help.
Write to
support@evalsuite.app
Sending from the address tied to your EvalSuite account helps match the right workspace faster.
Support
Get help without hunting through one long page.
Choose direct support, recovery steps, or quick answers from one place.
What to send
Copy the essentials first, then add the context that prevents a second back-and-forth.
6 details worth sending
Start with the first group. Add the second if you have it.
Start here
Start with these first
These details usually let support find the exact attempt without asking you to retrace everything.
Support reference
Share the reference shown on screen if EvalSuite displayed one.
Account email
Use the exact email address tied to the request or workspace.
Approximate local time
Say when the issue happened in your timezone so the trace is easier to match.
Helpful context
Add this context if you have it
These details help support narrow inbox routing, browser state, and setup-specific issues faster.
Which flow failed
Signup, magic link, CAPTCHA, password reset, or a docs-guided setup step.
What showed up
Whether the message appeared at all, and whether it landed in inbox, spam, junk, Focused, Other, or Promotions.
Device and browser context
Browser, device, region, and whether VPN or ad blockers were active.
Choose the right path
Use docs for setup, account access for sign-in issues, and FAQ for short answers.